I have never seen a bus service like this, EVER. The drivers will advise you to take any route that will eventually reach your destination, with no regard to whether it is the shortest or the longest way there. They have no concept of the value of time; presumably because they are paid so very little. They will take you a full hour out of your way to get you one block closer to your destination, and when you see they are headed in the wrong direction, they will tell you if you don't like it you can pay another dollar on a different bus. The drivers will give you false information about their schedule; yet, the company will not take any action against the driver who has provided the false information and pathetic customer service. The company refuses to be held accountable for their drivers' incompetence.

Is this bus company owned by the local government? Have you complained to anyone about it? Sounds like a terrible service...

Indeed, they are run by the city of Fort Smith! I still have not received my money from them. I still am not done with them! But I just relocated to Nashville, Tennessee, and I am still working on catching up on my e-mails and getting settled. But trust me, I am not through with Fort Smith Transit! I intend to mess up their funding by getting the word out.  

Good. Don't let them win. And keep me posted.